Política de reembolso

Keskine’s 90-Day Money-Back Guarantee

At Keskine, customer satisfaction is our priority. That is why we offer a 90-Day Money-Back Guarantee when you purchase the Keskine IPL Hair Removal Device, LED Face Mask Pro or LED Eye Mask directly from our official website. This guarantee is intended to give customers sufficient time to assess the results of their product following consistent use and is separate from our standard returns policy.

To ensure the guarantee is applied fairly, customers must use their product consistently and in accordance with the recommended usage instructions provided in the product manual. For the LED Face Mask Pro and LED Eye Mask, customers must use the device for a minimum of 60 days before submitting a claim, as visible skincare results can require consistent use over time. For the IPL Hair Removal Device, customers must use the device consistently for a minimum of one month before submitting a claim, although we strongly recommend continuing the trial for the full 90 days, as individual results vary and hair reduction may take longer to become noticeable.

Customers wishing to make a claim must provide dated photographs showing their progress, including photographs taken at the beginning of the trial and throughout the treatment period. Claims may not be accepted where the product has not been used in accordance with the recommended instructions, the applicable minimum trial period has not been completed, or the required supporting evidence cannot be provided.

Please note that IPL results may vary depending on factors including hair colour and skin tone. We therefore recommend reviewing the suitability information provided on the product page before purchasing.

To make a claim under the 90-Day Money-Back Guarantee, please contact support@keskine.com within 90 days of receiving your order, providing your order number and the required supporting evidence.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, sealed, and in its original packaging.
For hygiene and health protection reasons, our personal-care devices cannot be returned once opened, unsealed, or used, unless the item is faulty, damaged, or not as described. An item will be considered unsealed if any protective film, hygiene seal, retail box seal, product packaging seal, or internal product seal has been removed, broken, tampered with, or damaged after delivery. To start a return, please contact us at support@keskine.com before sending the item back. Returns sent to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the device is defective or damaged so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@keskine.com.